Policies & Terms

At Sticheez, we are committed to delivering high-quality fashion pieces that meet your expectations. Please read our return and refund policy carefully before making a purchase.

1. Eligibility for Returns

• Returns are accepted within 3 days of receiving your order.
• Items must be unused, unworn, unwashed, and in their original condition with tags intact.
• Returns will only be accepted for:
• Wrong item delivered
• Defective or damaged items
• Incorrect sizing (only if it differs from what was ordered)

2. Non-Returnable Items

• Custom-made or tailored outfits
• Pre-order items
• Discounted or sale items
• Worn or altered garments

3. Refund Policy

• We do not offer cash refunds.
• Approved returns will be eligible for:
• Store credit, or
• Exchange for another item of equal value

4. Exchange Process

• Exchanges are subject to item availability.
• If the desired item is unavailable, store credit will be issued.

5. Return Process

To initiate a return:

1. Contact us within 3 days of delivery via:
   WhatsApp: 024 499 8780
   Instagram DM: @sti.cheez
2. Provide your order details and reason for return.
3. Once approved, return instructions will be shared.

6. Return Shipping

• Customers are responsible for return shipping costs unless the error is from Sticheez.
• Items must be securely packaged to avoid damage.

7. Quality Assurance

Each Sticheez piece undergoes strict quality checks before delivery. We encourage customers to confirm sizes and details before placing orders.